3 of 3 Customer Service Jobs in Winchester

IT Service Desk Analyst Winchester (Hybrid working) As our next IT Service Desk Analyst, you'll be responsible for owning incidents and service requests from creation to resolution. As a member of the IT Service Centre team, this role provides first-line IT support to our internal user base of approximately 4,000 colleagues. You will … telephone, IT portal, chatbot, and instant messaging, addressing IT-related issues and requests. As the front line for IT support, you will be dedicated to delivering best-in-class service to our internal customers. Your role is to ensure KPIs are achieved and to act as the primary point of contact for all IT Teams, Support Partners, and end … of-date knowledge documentation to the attention of the Knowledge and Digital Analyst, and sending out communications as directed during High Priority Incidents. The Key Requirements... ESSENTIAL • Proven excellent customer service skills • A proactive attitude to work and a willingness to learn new skills. • Adaptable and operates with integrity. • Strong Interest in IT • Organised, diligent, with a strong More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You … will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in More ❯

Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. You will work closely with stakeholders to translate … business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows, plugins, Power Automate flows, and integrations … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in More ❯