2 of 2 Customer Service Jobs in Winsford

Preventative Maintenance (PPM) contracts. This is a client-facing role where your ability to manage tasks end-to-end, communicate effectively, and provide excellent service will be instrumental. Key Responsibilities Act as the PPM lead for the QWEST contract, building strong relationships with colleagues and subcontractors. Deliver outstanding customer service to internal and external stakeholders. Oversee and manage the full PPM process, including logging and tracking corrective works. Raise and manage purchase orders and client quotes using Maximo. Ensure timely resolution of requests, achieving KPIs and SLAs. Produce and share monthly KPI reports with the Account Manager. … Manage lift inspections and fire risk assessment remedial actions end-to-end. Provide cover for helpdesk operations, dispatching jobs, and escalating urgent requests. Promote customer feedback and contribute to service enhancements. What We're Looking For Excellent verbal and written communication skills. Experience managing relationships in a fast More ❯

Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared. Provide exemplar customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request/query, and following up … for logging PPM corrective works on Maximo, raising client quotes/purchase orders and manage process end to end. Achieve key performance indicators and service level agreement targets for each request and set expectation with customer. Produce and share KPI reports monthly with Account Manager. Work with support functions … calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs. Promote customer feedback and surveys. Any other reasonable requests as instructed by the QWEST Account Manager. Qualifications/Experience: Excellent verbal and written communication skills, with More ❯