3 of 3 Customer Service Jobs in Woodstock

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You’ll deal with a variety of hardware, software, telephony and mobile device issues … to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential More ❯

be responding to tickets logged on the ITSM and being the 1st point of contact for users across the business and be providing outstanding customer service to keep users updated. This is a fantastic opportunity to join a team and develop your IT skills and experience with the More ❯