21 of 21 Customer Services Manager Jobs in the UK

Customer Service Manager/Head of Customer Services Daventry | £50k£60k | Hybrid | Permanent Pimlico Banks Recruitment are working with an established business in Daventry looking for an experienced Customer Service Manager/Customer Services Manager … with a wider remit covering customer experience, CRM systems and continuous improvement. The role would suit an experienced Customer Service Manager looking for more responsibility and the opportunity to progress towards a broader Head of Customer Se rvices remit. The Role ...

Customer Service Manager Braunton Full-Time Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores … dedicated to offering the best customer experience – nothing is too much trouble. Purpose of the role: As a Customer Services Manager, you will play a key role in supporting the Customer Service team by ensuring the effective management ...

Full-time This is a new and exciting opportunity to lead two critical elements of the post-sales Customer Services offering for our global clients in the automotive R&D sector. The Customer Services Manager will oversee both the Applications Support … ensuring support is prompt, effective, and aligned with performance targets. Service and Repairs (RMA): Customers return their equipment for various reasons: upgrades, annual calibration services, or for maintenance or repair, with much of the workload being generated through the Applications Support team. The team is small yet efficient ...

looking for an experienced and proactive Customer Services Manager to lead a small customer service team while playing a hands-on role in the day-to-day operation. This is a visible, interactive role where you will work across both the office … service agreements and turnaround times from initial enquiry through to goods being dispatched. Previous experience managing or supervising a customer service or customer operations team. Experience within a goods-based business, ideally with an on-site warehouse or dispatch function. A good understanding of customer ...

Product Manager – Customer Service Automation PE backed services company with circa $350 million revenue have identified over $40 million worth of value in Gen AI/Agentic use cases across customer service automation & manual workflow automation. They require an AI Product Manager ...

Customer Success Executive Salary: £32,000–£35,000 + bonus Location: TW/Hybrid Working Working Hours: Monday–Thursday 9am–5pm, Friday 9am–4pm Language Requirement: Fluent French or German essential (additional languages advantageous) Are you a recent graduate or early-career professional looking to build a career … within customer success? As a Customer Success Executive, you will be responsible for delivering outstanding support and training to a global client base, ensuring customers maximise value from the company's platforms and services. Working closely with Customer Success, Account Management, Sales, and Product ...

delighted to be recruiting a Customer Service Manager on behalf of an established ecommerce consumer brand. This is an exciting opportunity for an experienced customer service leader to shape a growing operation, manage both an in-house team and an outsourced contact centre … deliver measurable improvements across customer satisfaction, efficiency and retention. The Role Reporting to the Ecommerce Operations Manager, you will take ownership of the customer service function and ensure customers consistently receive a responsive, high-quality service. Your responsibilities will include: Leading, coaching and developing ...

improvement and other new initiatives within the Supply Chain Team. . She/He will work closely with the other CS associates and manager to deliver on the agreed business/customer service activities within Region Business Partner Markets. She/He will provide a help … team for any new project implementations. - Anticipate, plan, coordinate and conduct SAP changes and projects for the OTC stream, including Supply chain (SC), Customer Service (CS) and Account Receivable (AR) departments. - Take into consideration a more global and worldwide approach. - Lead the EU/international CS team ...

Biomedical Scientist: Customer Service Manager - Projects and Customer Insights This is a national role and various locations are available. Please read further down for the specific locations – you will be appointed to your nearest base. Job Summary You will be joining the Hospital Customer … meetings nationally as required. This is an exciting opportunity to use your transfusion and biomedical science knowledge to make a difference to the support, services and components NHSBT provides to hospital transfusion teams. You will identify trends, insights and key messages producing clear and engaging reports that tell ...

type: Permanent/Full-time Sector and subsector: Communications | Digital Annual Salary range: from £ 40,000.00 to £ 45,000.00 Customer Service Manager Horsham, West Sussex Full-time | Are you a natural leader with a passion for delivering exceptional customer experiences? Telecom Acquisitions is looking … proactive and people-focused Customer Service Manager to lead our dynamic support team during an exciting phase of growth. As the driving force behind our Customer Care and Technical Support desks, you’ll ensure every customer interaction is handled with care, speed ...

your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Why join us The Customer Service Center of Excellence Project Manager is responsible for supporting the overall vision of Customer Service within our organization … enabling the Customer Service teams to optimize their focus on ECE (Extraordinary Customer Experience). This enablement comes in the form of providing hands‐on support with new systems, tools and processes. They will contribute to the creation of, and implementation of SWI’s, metrics, trainings ...

Ecommerce & Customer Service Manager Manchester BBF Up to £40,000 Full Time, Permanent Purpose of the Role To manage the website on a full-time basis, ensuring a smooth, engaging and commercially effective online shopping experience. To act as the primary point of contact … customer service queries across the DTC channel, protecting brand reputation and customer satisfaction at every touchpoint. To work closely with the CEO and wider team to drive online sales, optimise site performance and ensure the ecommerce operation runs efficiently day to day. Key Accountabilities Manage ...

Amazon's Customer Service WW Quality and Escalations team in London seeks a Senior/Expert Program Manager to own and deliver high-visibility service-improvement programs that impact the global customer experience. You will collaborate with Customer Service Operations, Tech … Customer Experience to define the program direction, align stakeholders, plan projects, secure resources and drive end-to-end execution across multiple business units. #J-18808-Ljbffr ...

Instagram. Purpose of the Position: This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team. Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare … prioritised effectively, service levels are maintained and operational performance is monitored across the team. You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance. Working closely with Client Services Specialists, Client ...

Type: Full Time Time: Permanent Location: Glasgow Department: Information Technology The Role As the IT Customer Service Manager (UK, Europe & MEA), you will lead a team of Local Support Technicians and managed service providers, ensuring the delivery of high-quality IT support across the region. … under pressure and effectively manage conflict resolution. Degree in Computer Science or a related discipline is preferred. Experience within a law firm or professional services environment would be advantageous. What sets this role apart Lead customer service delivery across a large and diverse UK, Europe ...

Spotify is seeking a Product Manager for our Customer Service Platform based in London, UK. You will own the product vision and roadmap for the tools our support advisors use, shaping how customers reach support across chat, email, social messaging, and emerging channels. Collaborate with engineering … design, data science, and customer service operations to build scalable APIs and tooling. You will measure impact with clear success metrics and explore AI-driven improvements to advisor workflows. #J-18808-Ljbffr ...

monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs … automation within advisor workflows and channel routing to improve speed, accuracy, and the advisor experience. Collaborate with engineering, design, data science, and customer service operations to build scalable capabilities that serve both advisors and users. Define meaningful success metrics, run experiments, and use data and customer ...

strategies that help users unlock the full value of the company while enabling the business to scale efficiently and responsibly. the company's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational ...

recruiting for a Team Manager to lead a busy Helpdesk team, ensuring the efficient delivery of planned maintenance, reactive works, and customer service activities. You'll be responsible for managing team performance, maintaining service standards, and supporting operational success. Key Responsibilities Lead, motivate, and develop … completed efficiently. Support recruitment, inductions, and employee relations activities. Build strong relationships with customers and internal stakeholders. Promote a high standard of customer service. Ensure compliance with Health & Safety procedures and company policies. About You Previous experience managing or supervising a team. Strong communication and people management skills. ...

Spotify is looking for a Manager to join our Finance team and serve as a dedicated FP&A partner for our global Payments and Customer Service functions. As Spotify continues to scale across markets and monetization models, payments sit at the heart of how we acquire … convert, and retain subscribers, while customer service shapes the experience and cost of supporting them. This role owns the financial lens on both ecosystems. This is a high-impact, partner-facing finance role responsible for the payments and customer service forecast processes, the financial evaluation ...

with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting … repairing machines within compressed timeframes) Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform) Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing ...