2 of 2 Customer Services Manager Jobs in the North West

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role … in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align … transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations More ❯

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role … in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align … transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments Proven experience in a financial services environment Strong understanding of regulatory frameworks including consumer duty and fraud prevention Desired Skills: Experience in large-scale transformation programmes Proven ability to implement new technologies to improve operations More ❯