4 Customer Support Engineer Jobs in Northern Ireland

Are you ready to be a hero in the world of mobile technology? We are seeking a passionate Customer Support Engineer to join our dynamic team in Mallusk, Belfast, where every day is an adventure in innovation and excellence. Why our client? Our client offers an unparalleled … thrive and make your mark! We're seeking dedicated individuals to join our vibrant team and become a part of something extraordinary. As a Customer Support Engineer, you'll be the frontline champion for our customers, ensuring they have a seamless and secure mobile experience. Your expertise … will play a vital role in safeguarding digital identities and transactions worldwide. What will the Customer Support Engineer do? As a Customer Support Engineer, you will come to the rescue when our customers encounter any issues with their mobile devices, providing top-notch support more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating … self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities … will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (eg swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »

Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating … self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your responsibilities … will include the below: Responsible for the customer support experience Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product more »

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the … below skill set: You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. You participate in communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer … to Microsoft product improvements. Fluency in English, with the ability to communicate effectively. Strong communication and interpersonal skills. 3+ years of experience in technical support or related field Excellent problem-solving and troubleshooting skills. Strong knowledge of Office 365 technology. Strong knowledge of Office Setup & Deployment process. Strong knowledge more »