An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a CustomerSupport Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You … industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London … days in office/2 days remote Salary: £30,000 – £35,000 + healthcare, pension etc. Requirements for CustomerSupportEngineer: A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline At least ABB at A-Level or equivalent UCAS points More ❯
Join Mercury Systems as a CustomerSupport/Component Engineer – Based in Silchester Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams ? Mercury Systems is seeking a CustomerSupport/Component Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a CustomerSupport/Component Engineer , you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges … and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customersupport , driving root cause analysis and proposing effective solutions. Key Responsibilities Component Engineering Scope: Lead obsolescence resolution , evaluating alternatives and proposing last-time buys (LTB) . More ❯
Join Mercury Systems as a CustomerSupport/Component Engineer – Based in Silchester Are you looking for an opportunity to apply your expertise in component engineering while supporting international design and in-service teams ? Mercury Systems is seeking a CustomerSupport/Component Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a CustomerSupport/Component Engineer , you will provide full component engineering expertise to ensure optimal performance and reliability of avionics and defense systems . You will manage technical investigations, resolve obsolescence challenges … and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customersupport , driving root cause analysis and proposing effective solutions. Key Responsibilities Component Engineering Scope: Lead obsolescence resolution , evaluating alternatives and proposing last-time buys (LTB) . More ❯
their resilience and sustainable success. We use our passion and thought leadership in risk management to build and develop the best products, training, and support to help customers on their risk management journey. Why join us? At Protecht, a positive and super friendly culture awaits you, where learning is … days, and paid parental leave. Monthly social events Competitive remuneration and Annual Performance Bonus Generous Employee Referral program Job Overview This role requires a customer-focused mindset, excellent problem-solving skills, and a sound understanding of web technologies and databases. As a CustomerSupportEngineer at … Protecht, you will be working within a dynamic and responsible for providing exceptional technical support for our SaaS application Protecht.ERM to our valued customers. You will work closely with customers to ensure their issues are resolved efficiently and effectively. Some of your key responsibilities: Provide prompt and professional technical More ❯
Job Description: Job Purpose To provide technical support to Instron's field-based service engineers globally, making use of electrical/hydraulic schematics, mechanical drawings, and product knowledge. This is primarily an office based support role with an occasional need for domestic and international travel to provide hands … on support to complex problems. Tasks & Responsibilities Remotely supporting Instron's field service team internationally on designated products. Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management. Representing the Service Department on new product development and concurrent product … support teams, ensuring ongoing improvements and customer satisfaction. Working with and developing new technology for customer and Field Service Engineer support. Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training. Contributing to the company's efforts to enhance More ❯
millions of laptops and servers, and it is especially popular with enterprise IT and security teams. Your primary responsibilities Leverage technical expertise to assist Customer Success and Engineering to refine Fleet's troubleshooting processes and ensure seamless access to documentation and the Fleet repo. Deploy Fleet on your own … in complex environments to gain firsthand insights into the customer experience and proactively identify areas for improvement. Work hand-in-hand with Customer Success by participating in calls with customers to discuss support issues, diagnose challenges, propose solutions, and drive long-term adoption. Be the first line … of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling. Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. More ❯
