2 of 2 Customer Support Manager Jobs in the South East

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses … with smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a … world-class service, meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling … them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are staffed appropriately … in line with the Email, Ticket cases and Telephone call volumes received, ensuring SLAs and KPIs are met Leadership and day to day management of a team of Technical Support Advisors who provide a wide range of support for Broadband, Product and Service related technical issues and queries Ensuring that processes are adhered to and that systems and More ❯