2 of 2 Customer Support Manager Jobs in the Thames Valley

people we hire: Commitment, positive realism, ethics, accountability, humanity, quality, and delight. Sound like you? Read on! Job Description: We’re seeking an experienced Support Team Manager to lead and develop our customer support department. This role offers the opportunity to make a significant impact by … implementing your vision and strategies in a growing, dynamic environment. Key Responsibilities: Lead, coach and develop a team of support specialists, establishing clear performance metrics and career paths Design and implement support processes, tools and workflows to improve efficiency and customer satisfaction Analyse support data to … identify trends, recurring issues, and opportunities for product and service improvements Partner with Product, Tech, Customer Solutions, Sales and other departments to advocate for customer needs and drive solutions Establish and monitor key performance indicators for the Support team Develop comprehensive training programs for new and existing More ❯

industries. The client have pioneered a revolutionary new precision metrology tool which has been qualified by industry leading semiconductor companies. The Opportunity: The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure … led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems... Key Responsibilities: * Manage, coach and develop the Customer Support engineer team (currently 6 people) * Provide technical support and guidance to the team in the field * Manage the resolution of faults … on Infinitesima products at customer sites and in-house * Manage and plan the installation, & maintenance of products at customer sites and in-house * Monitor the performance and up-time of all company products * Work with Engineering and Production to determine the root cause of faults and implement reliability More ❯