Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
Tier 2 CustomerSupportSpecialist Permanent £28,000-£30,000 Newcastle Upon Tyne Hybrid Working We’re looking for a Tier 2 CustomerSupportSpecialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues. … day. What We’re Looking For You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is: Customer-focused , with excellent communication skills A problem solver who likes seeing an issue through to the end A team player with a flexible and can-do attitude Comfortable working … in a fast-paced, collaborative environment Ideally, you’ll have: A proven track record of working in a customer service/support environment Experience working with ASP.NET and C# Good understanding of SQL databases A technical qualification (HND or Degree level preferred) Confidence dealing with customers on the phone, via email, and in meetings Due to the volume More ❯
done a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical CustomerSupportSpecialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK … them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements. It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one. What You'll Do Help customers choose the right … sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide datasheets, wiring diagrams, ePlan Macros, etc. Log activity in the internal SAP system Handle More ❯
Cheshire West and Chester, Cheshire, United Kingdom
Thomas Lee Recruitment
done a year or two in industry and want a role with real variety, responsibility, and technical depth? This one could be for you. We're hiring a Technical CustomerSupportSpecialist to join a global automation tech company that's serious about its products and customer service. You'll be supporting clients across the UK … them pick the right sensors or automation kit, and guiding them through tweaks, repairs, or replacements. It's a great mix of hands-on problem-solving, tech talk, and customer interaction. You'll be trained, backed by a supportive team, and given real ownership of your work from day one. What You'll Do Help customers choose the right … sensor or automation product Recommend alternatives when items are out of stock or discontinued Respond to technical enquiries by phone, email, or live chat Support the sales team with product knowledge and cross-selling advice Deal with basic repairs, service requests, and product modifications Provide datasheets, wiring diagrams, ePlan Macros, etc. Log activity in the internal SAP system Handle More ❯
