4 Customer Support Specialist Jobs in England

We are looking for a Bilingual Customer Support Specialist (English/French) to join our fast-growing team at an exciting technology company. Moasure®has developed the world's first motion-based measuring tool, the Moasure® ONE™, which is transforming numerous industries and redefining how people will … UK's Great Place to Work (SME) List. Are you fluent in both French and English? Do you have a passion for providing exceptional customer support? If so, we want to hear from you! Role Overview The role will be supporting Moasures customer base via tickets, phone … calls and live chat. Key Responsibilities · Responding to customer queries via email or on social media platforms. · Prioritizing daily customer support queries and providing timely resolutions. · Handling technical inquiries from non-technical users with clarity and expertise. · Working towards achieving an excellent first-time resolution for customers. more »

Customer Support & Implementation: Your key responsibilities will be: CTRM customer support – react to customers issues, liaise with Devs to resolve Understand and document client requirements. Configure and implement our CTRM platform successfully for clients. Implement the core product functionality, using the data model, mappings, integrations with … features. Raise change requests for platform enhancements with clearly defined requirements. Facilitate and ensure user acceptance. Carry out training for end-users. Provide ongoing support to clients when required. Requirements: Commodities background with experience of trading operations Good understanding of the day-to-day operation of traders Good understanding more »

We’re searching for a Customer Service focussed IT Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve … complex system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation more »

our products and services. With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc. What You’ll Do Trouble … resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately … record all customer contact and outcomes within designated software Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute more »