1 of 1 Customer Support Specialist Jobs in Oxford

optimal functionality of the BloodTrack system, ensuring that hardware and software issues are identified, accurately diagnosed, recorded and actively resolved. Monitor the onsite helpdesk support line and voicemail, responding to requests by telephone, remotely or through an onsite visit, as appropriate. Check system activity and equipment reports, follow … regular reports, including monthly KPI reporting, and identify opportunities to improve system utilisation and service delivery. Develop and maintain troubleshooting guides and other practical support materials for equipment and system issues. Training & Clinical Support Deliver operational BloodTrack Tx, blood fridge and remote issue training, including competency assessments ...