Head of IT Service Desk
- Hiring Organisation
- Jobleads-UK
- Location
- Manchester, England, United Kingdom
primary escalation point for major incidents and representing IT Service at senior governance and leadership forums. Embed a security-first culture, supporting the cyber security agenda, overseeing compliance checks, and ensuring colleagues are well-supported on phishing, MFA, and security hygiene. Own the patch management schedule across devices and infrastructure … experience managing IT service budgets, vendor relationships, and commercial contracts. Experience implementing or improving self-service and knowledge management capabilities. Good working knowledge of cyber security fundamentals, patch management, and compliance requirements. Confident communicator with the ability to engage credibly from first-line staff to Board-level Executives. Experience supporting ...