the SecOps function, driving improvements in security, performance, and usability. Build strong partnerships with internal technology teams to embed security into architecture and processes. Collaborate with senior leadership and DTS teams to identify and address emerging threats. Represent the organisation in external networks and vendor relationships to share best practices and influence product development. Governance, Risk & Compliance Ensure technical security More ❯
the SecOps function, driving improvements in security, performance, and usability. Build strong partnerships with internal technology teams to embed security into architecture and processes. Collaborate with senior leadership and DTS teams to identify and address emerging threats. Represent the organisation in external networks and vendor relationships to share best practices and influence product development. Governance, Risk & Compliance Ensure technical security More ❯
Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTSservices, following the Directorate's Incident Management process, monitoring, and … including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as … students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback More ❯
Responsibilities of the Role: Provide a proactive, customer-focused, first-time fix first-line support service to students, staff, and other key stakeholders for all services offered by the DTS Directorate, ensuring the continuous operation of my client's computer network and systems. Offer first-line support for all DTSservices, following the Directorate's Incident Management process, monitoring, and … including maintaining accurate records and disseminating information as required. Update relevant Service Desk systems in alignment with the Incident Management process, ensuring accurate and compliant information in accordance with DTS policies and standards. Invoke third-party support as per established processes and provide assistance to third-party contractors working for my client. Assist other teams in proactive activities such as … students and staff regarding the use of standard software, hardware products, systems, and procedures. Promote the smooth transition of knowledge within the Service Desk Team by collaborating with other DTS teams and project teams, as directed by the Service Delivery Manager, including training elements for new or less experienced team members. Draft communications, including responses to complaints and customer feedback More ❯
Witney, Oxfordshire, United Kingdom Hybrid / WFH Options
Donaldson Timber Systems
business news that we feel may be of interest to you. If you wish to receive further information please let us have your contact preference below. Email Post Telephone DTS collects personal information when you register with us or request further information on our products or services. We will use this information to provide the information requested and, if you More ❯
support documentation (FAQs, manuals). Monitor IT systems and service performance using dashboards and monitoring tools. Install, configure, and update IT hardware and software per university standards. Collaborate with DTS and project teams to share knowledge and support service improvements. Draft user communications and assist with induction sessions and student onboarding. Participate in IT projects, testing, and process improvements. Maintain More ❯
