IT Service Transition Manager
- Location
- Manchester, England, United Kingdom
Service Management professional Process improvement skills Experience of Customer Insight practices e.g. Voice of the Customer Experience in developing insight from a variety of data sources including those created by other teams such as data analysis and external research Experience of assimilating fact-based evidence and recommendation … Management principle understanding Technical & People Skills Applies structured thinking and logical reasoning Collaborative, professional, accountable and trustworthy Passion for customer excellence Ability to translate analysis into insights Fosters strong connections and works in collaboration with other teams & departments Knowledge of systems and relevant software applications (ITSM toolsets – ideally ServiceNow ...