Head of Software Support
- Location
- Leeds, England, United Kingdom
prevent recurrence Drive improvements in knowledge management and self-service Act as a senior point of escalation for customers and internal stakeholders Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong … understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement mindset and the ability to lead through change Someone who can be part of a strong management team ...