IT Service Management Specialist
- Hiring Organisation
- Randstad Technologies Recruitment
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £110 - £115/day
needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement (CSI); present insights to senior leadership. Incident … Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews, and driving vendor accountability. Analytical Skills: Advanced capability in data extraction, analysis, and translating metrics into actionable improvement plans. Incident Coordination: Experience handling high-pressure escalations and coordinating cross-functional incident management activities. Communication ...