Senior Solution Architect / ITSM Engineer
- Hiring Organisation
- Netstratum Technologies
- Location
- Middlesbrough, England, United Kingdom
ITIL best practices Configure advanced automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Oversee data migration (tickets, users, assets, CMDB) Ensure minimal disruption and strong user adoption CMDB & Asset Management Design and implement CMDB structure (CI classes, relationships) Manage … asset lifecycle and integrations with discovery tools Establish data governance and maintenance processes Integrations & Automation Utilize APIs, webhooks, and automation for system interoperability Develop custom solutions where needed (light scripting/logic) Stakeholder Collaboration Work with IT, operations, and business teams to define requirements Translate business needs into ...