Client Experience & Insights Analyst
- Location
- Greater London, England, United Kingdom
closely with Customer Service, Global Client, CRM, Digital, IT and other business functions, the role is responsible for transforming customer feedback, operational and commercial data into actionable insights that drive customer satisfaction, loyalty and business performance. The role is responsible for Customer Experience reporting, Voice of Customer (VoC) programmes … quality monitoring, while supporting customer experience systems, data integrations and transformation initiatives. This role is based in our London office and requires a minimum of four days per week onsite. RESPONSIBILITIES Customer Experience Insights & Reporting Own and develop Customer Experience reporting, including NPS, CSAT and Voice of Customer ...