Resident Experience & Support Manager
- Hiring Organisation
- MCR Property Group
- Location
- Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
reviews. Support annual ANUK compliance audits and reviews. Deliver complaint handling training and guidance to site teams. Produce ANUK compliance and complaints performance reports. Data Analysis & Continuous Improvement Analyse resident experience, operational and performance data. Produce reports. Monitor trends relating to: Resident satisfaction Retention Rebooking Wellbeing Complaints Community engagement … qualification. Experience managing resident communities. Experience with CRM and survey platforms. Knowledge Essential Customer experience best practice. Complaint handling principles. Resident wellbeing and safeguarding. Data analysis and reporting. Equality, diversity and inclusion. GDPR and confidentiality requirements. Desirable ANUK National Code. Student accommodation regulation. Consumer protection legislation. Higher Education sector ...