Lead ServiceNow Architect
- Hiring Organisation
- Cognizant
- Location
- London Area, United Kingdom
implement, and govern a robust CMDB architecture, ensuring accuracy, completeness, and fitness for purpose. • Lead the adoption and ongoing maturity of the Common Service Data Model (CSDM) across business, application, and infrastructure layers. • Define and enforce CMDB data governance, including CI lifecycle management, ownership models, reconciliation rules … data quality KPIs. • Architect and oversee ServiceNow Discovery solutions (horizontal and cloud), ensuring reliable, automated population of the CMDB. • Ensure CMDB alignment with downstream consumers such as Incident, Problem, Change, ITOM Health, and Service Mapping. Solution Design & Delivery Governance • Design end to end ServiceNow solutions, from requirements through ...