3 of 3 Data Protection Jobs in Southend-on-Sea

in Thundersley, this role plays a key part in progressing and monitoring procedures and processes, ensuring that the Charity remains compliant with all relevant Data Protection and Information Governance regulations. Please be aware that, unfortunately, Havens Hospices is unable to offer UK visa sponsorship at this time. Although … welcome applications from all sections of the community. Detailed job description and main responsibilities To ensure the Charity has an accurate, complete and maintained data protection registration with the Information Commissioner's Office as a Data Protection Officer. To ensure the Charity complies with all relevant … legislation in relation to information governance, including the General Data Protection Regulation and Data Protection Act 2018. To support with information requests under current Data Protection Legislation and the Freedom of Information Act/Environmental Information Regulations, ensuring that requests are dealt with in More ❯

are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities Lead, manage, and motivate the 1st Line Support Team to consistently meet service levels and performance targets. Set … monitor, and refine SLAs and KPIs, ensuring a clear and accountable service delivery framework. Use service data and trends to identify areas for improvement and implement practical, scalable solutions. Support customer satisfaction initiatives, contributing to performance in CSAT and NPS scores. Oversee the creation and management of Knowledge Base … service improvement reports to senior leadership. Monitor quality of service via telephony and ticketing platforms, ensuring consistency and high standards. Uphold strict adherence to data protection, information security, and relevant company policies. Promote and embody the organisation's values, with a strong focus on Safeguarding, Equality, and Diversity. More ❯

maintaining excellent service levels, identifying areas for improvement, and mentoring team members to help them reach their full potential. You'll be hands-on, data-driven, and customer-focused-playing a key role in ensuring service excellence across the business. Key Responsibilities: Lead and manage the daily performance of … the Customer Support Team, ensuring SLAs and KPIs are consistently met. Analyse service trends and performance data to identify areas for improvement and implement practical solutions. Drive customer satisfaction by contributing to key metrics such as CSAT and NPS. Coordinate the creation of clear and helpful Knowledge Base content … culture of continuous improvement, driving efficiency and innovation within the support function. Provide regular performance reports and updates to senior management. Ensure adherence to data protection and information security protocols. Monitor service quality via telephony and ticketing systems, using findings to enhance delivery and consistency. Ensure all practices More ❯