IT Service Manager
- Hiring Organisation
- Gold Group
- Location
- Coventry, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £55000 - £65000/annum + Benefits
service value. Define, monitor, and report on KPIs, SLAs, customer experience metrics, and operational trends. Produce insightful management reports and dashboards to support data-driven decision-making. Identify recurring issues and opportunities to improve service quality and efficiency. Automation, AI & Continuous Improvement Champion the responsible use of automation … demand management activities. Risk, Compliance & Resilience Maintain oversight of service risks, controls, operational resilience, and compliance requirements. Ensure appropriate governance around cyber security, data protection, backup and recovery, disaster recovery, and audit obligations. Support adherence to recognised industry standards and best practices. Ensure service acceptance criteria, support models ...