highly experienced practitioner who combines strategic thinking with hands-on delivery. You will champion human-centred design, systems thinking, and evidence-based decision-making while helping teams understand how people, processes, technology, policy, and business objectives interact across the wider service landscape. As a senior member … defining and measuring service success through KPIs, service metrics, and performance frameworks. Excellent storytelling, communication, stakeholder management, and presentation skills. Ability to influence decision-making at both strategic and operational levels. Strong commercial awareness and understanding of balancing user, business, and technical needs. Experience working with product teams ...