Customer Experience and Innovation Manager - Consumer Products
- Location
- Greater London, England, United Kingdom
that landscape and act on it. You will lead workstreams that define future-state customer and employee experiences, grounded in research and shaped by design thinking. As AI becomes a foundational part of customer experience, you will judge when and where it should be applied - and when more traditional … using AI tools to accelerate solutions that can be tested in real-world contexts. What You'll Do Lead CX strategy and service design workstreams You will deploy a wide range of CX tools, techniques, and frameworks to drive concept and proposition development, including: Customer research and persona creation ...