2 Deskside Support Jobs in London

This is an excellent opportunity for an Deskside Support Engineer(VIP Support) to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology … optimizing infrastructure performance and cost. Key Responsibilities: To serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Perform remote … on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services. Record events and problems and their resolution in internal ticketing systems, Follow-up and update more »

As a Deskside Support Engineer, you will serve as the first point of contact for customers seeking technical assistance in person, over the phone, remote connection software, chat, and email. Key Responsibilities : Serve as the first point of contact for customers seeking technical assistance in person at walkup … support locations, over the phone, remote connection software, chat, and email Provide a high level of customer service to users seeking problem resolution Support VIP users/senior stakeholders providing white glove service Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on … the issue and details provided by customers. Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services Record events and problems and their resolution in internal ticketing systems, Follow-up and update customer more »