DesktopSupportAnalyst/2nd Line SupportAnalyst I have an exciting new opportunity that has become available for a DesktopSupportAnalyst/2nd Line SupportAnalyst to work for a market leading Law Firm in Birmingham on a … Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all More ❯
IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline … always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not More ❯
IT DesktopSupportAnalyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupportAnalyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupportAnalyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline … always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not More ❯
Job Description Helpdesk and DesktopSupportAnalyst Our Client a retail bank - based in the City London - is looking to recruit Helpdesk and DesktopSupportAnalyst with 4 to 5 years proven experience. Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktopMore ❯
DesktopSupportAnalyst - Part time (28 hours per week) Location: London Contract Type: Permanent Position Type: Part Time Closing Date: Friday 09 May 2025 Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing … and technology, and our mission is to give people easier access to our world class legal services. We have an exciting opportunity for a DesktopSupportAnalyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully … a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments. Responsibilities: Build/Provision MMD devices for More ❯
DesktopSupportAnalyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st … and 2nd line support for applications and endpoints, ensuring users across the UK and international offices remain productive with excellent technical assistance. As the DesktopSupport Engineer, you will be part of a well-established team sitting within the wider IT department. Reporting directly to the Service … Desk Manager, you'll collaborate closely with your colleagues to keep support services seamless and support departmental objectives. Key responsibilities of this IT Support Engineer role will include: Triage and respond to incidents and service requests remotely and in person across global offices. Assist and mentor members More ❯
Description This position is a 12 Month Fixed Term contract for a Tier 1 Japanese Investment Bank. Responsibilities include: • Providing technical support to end-users in person, over the phone, or via remote access tools. • Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and … Office), applications, and security software. • Deploy and manage software updates and patches using tools such as Microsoft SCCM • Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users. • Support for collaboration and communications tools such as MS Teams, Email, Mobile coms • Collaborating with other … to resolve escalated issues and implement solutions. • Investigating and troubleshooting critical vulnerabilities • Developing and maintaining documentation, knowledge base articles, and training materials. • Mentoring junior support staff and providing guidance on complex technical issues. • Participating in the planning and implementation of IT projects, such as system upgrades and migrations where More ❯
Senior DesktopSupportAnalyst Location: On site 5 days per week in London Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops … Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to … training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: Extensive experience in desktop support. In-depth knowledge and experience with desktopMore ❯
Senior DesktopSupportAnalyst Location: On site 5 days per week in London Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops … Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to … training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: Extensive experience in desktop support. In-depth knowledge and experience with desktopMore ❯
Job Description Deskptop SupportAnalyst Key Accountabilities: Assisting with overseeing the security aspects of the company/project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners/staff in coming into and … acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked … requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained More ❯
