London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
IT Support Technician/Second Line IT DesktopSupport Engineer An exciting opportunity for an IT DesktopSupport Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management. If you’ve also worked in the following roles, we’d also … like to hear from you: IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, DesktopSupport Specialist This role is known internally as a Modern Desktop Engineer SALARY: £30,000 to £35,000 per annum + Benefits (see below) LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon/… days from home JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 hours per week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Technician/Second Line IT DesktopSupport Engineer who enjoys delivering outstanding technical support and client service. As an IT Support Technician/Second Line More ❯
DesktopSupport Engineer 6 months Contract London £200 to £250 a day A well established firm is looking for an experienced desktopsupport engineer to join their IT team on a temporary contract. You will play a pivotal role in the organisation and act as first point of contact for all IT needs, part of your … day to day tasks will include Troubleshooting hardware and software issues 1st/2nd line supportSupport all VIP, Senior leaders and executives Networking issues The successful candidate should have the following skills Window server End user Support Azure Vritual Desktop VIP support (white glove) Financial experience 6 months Contract | London Based 5 days a More ❯
DesktopSupport Engineer £38k + Benefits, London Bench IT are looking to onboard a DesktopSupport Engineer for a dedicated managed support service working on site for our customer who are a Global Asset Manager. The successful candidate should have the skills and experience included below; Technical Skills & Competencies Proficient with Operating Systems (Windows …/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Laptop/Desktop builds and management Thin Client management Citrix: XenApp 7.x & Workspace/Receiver Zoom Mimecast iPhone configuration & management Polycom/Condeco Audio Visual management ServiceNow knowledge would be desirable Responsibilities & experience Strong experience as a Technical Support Engineer Strong communication and interpersonal skills … Ability to provide step-by-step technical help, both written and verbal Initiative, willingness to seek and achieve improvements to processes and technology Capable of providing white glove VIP support Confidence in resolving issues that require physical presence, such as hardware installations or network configurations Instructing users through a series of actions, either via phone, email or chat Lead More ❯
Join Rapiscan Systems – DesktopSupport Administrator (Redhill, UK) Rapiscan Systems is a global leader in security inspection technologies, serving aviation, border security, law enforcement and infrastructure protection. We tackle complex challenges like terrorism and smuggling with cutting-edge solutions and expert teams. We're hiring a DesktopSupport Administrator to deliver top-tier IT support … travel, this role is key to maintaining seamless IT operations. What You’ll Do: Troubleshoot hardware/software issues across devices Install and maintain OS and applications Provide remote support across EMEA Collaborate on tech upgrades and solutions Document systems and processes What You’ll Bring: Proven desktopsupport experience Strong communication and documentation skills Self-motivation … and problem-solving mindset Customer support background Certifications like CompTIA A+ or MCP (preferred) Proficiency in Windows 11, Office 365, networking, and mobile platforms More ❯
Role : DesktopSupport Location : Woking (Surrey) JD: Should be able to work from office for all the 5 days in a week - Woking (Surrey) Provide comprehensive technical and customer support services to VIPs user Provide on-site support when required or as requested by the VIP or Executive Authorized User; provide additional features to VIPs Support … resolution and include follow up with user. Assess reported incidents and take initiative and ownership to resolve them Replicate and resolve VIP incidents in the software & hardware environment. Provide support services for newly hired VIPs as well as existing VIPs VIP support can be remote support over the phone, in-person support in the home office … or at times at the VIPs home. Partner with Conference Room Support Teams to ensure meetings with VIPs are seamless when it comes to technology. Perform IMAC-related tasks as assigned Create and submit detailed call logs documenting customer interactions to be inclusive of accuracy, thoroughness, and timeliness Perform customer support related tasks and special projects as assigned More ❯
DesktopSupport Engineer – 5 days onsite London – Tuesdays to Saturdays Role: Permanent Location: London (Bond Street Station) Work pattern: 5 days on site (Tuesdays to Saturdays) Travel: International travel required Pay: £45-50K salary The Technology Support Engineer is a member of the Information Technology Department who is responsible for the day-to-day support … the team when appropriate Configures, deploys and supports physical and virtual computers and network equipment Assist in planning projects and participate in managing small initiatives Coordinate with IT Infrastructure, support team change/maintenance windows for infrastructure systems Performs routine software upgrades on network infrastructure to patch vulnerabilities Qualifications: 5+ years of relevant experience Monitors, troubleshoots, diagnoses, and resolve More ❯
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks … off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the … efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktopMore ❯
AV Desktop/Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner … you have the relevant AV knowledge that encompasses the below please send your CV asap. Crestron control/switching Audio DSP, Audinate Dante QSC Q-SYS Installation, Integration, Commissioning, Support, Service, Maintenance, desktop Lighting, sound, audio VC Poly, MTRs, Teams, Zoom Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV IT networks, Cisco, Draytek, Microsoft Logitech, Yealink, Neat, Bose … LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON More ❯
and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered … effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and … and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management More ❯
and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered … effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and … and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. Manage out of hours escalations with AMS, Managerial and HQ support teams. Responsible for activities that require Service Desk approval for Service transition for new products and services accepted in to service. SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management More ❯
Permanent Role – Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer – Onsite/London We are seeking an experienced Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer to be a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by … our end users. Role Overview: Job Title: Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer Location: London/Onsite (5 days a week onsite) Contract Type: Permanent Responsibilities: Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate. Configure, deploy, and support physical and virtual computers, as well as network … equipment. Assist in project planning and participate in managing small initiatives. Coordinate with the IT Infrastructure team and support change/maintenance windows for infrastructure systems. Perform routine software upgrades on network infrastructure to patch vulnerabilities. Qualifications: 5+ years of relevant experience Experience providing face-to-face/on-site support to end users Monitor, troubleshoot, diagnose, and More ❯
Deskside Support Analyst - 1st Line, 2nd Line, Law firm Our leading law firm client are currently looking to take on a new Deskside Support Analyst (1st Line, 2nd Line, Law firm) on a temporary basis for 12 months. The firm are currently embarking on a technology investment and transformation and are now to be considered a premier firm … among the legal sector. They have an extremely pleasant culture with an outgoing and collaborative IT team. To be considered for this Deskside Support Analyst (1st Line, 2nd Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service … Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users’ desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new More ❯
Bar and associated services To replace desktops, laptops and monitors as like for like and enabling a quick resolution with minimum inconvenience to the end user. To provide printer support (Docucare) Perform Break fix on all desktop equipment. To perform IMAC activities To ensure all drop ins/walk ups are logged on the ticketing system. Complete all … ordinator To Qualify: Must have excellent communication skills Must be able to commute to Slough five days a week Must have 2+ years experience in traditional a traditional IT Support role (Active directory, Windows support, break fix etc) Please feel free to apply if you meet the criteria. More ❯