Senior Analyst, Tech Support Engineer - London Drive innovation. Elevate experiences. Empower a global platform. Location: London, United Kingdom Team: Information Technology Level: Senior Analyst About the Company This leading global investment firm has over four decades of experience supporting high-growth companies across a broad range of sectors. With approximately $100 billion in assets under management and offices in … countries, the firm offers a dynamic and collaborative environment where innovation and long-term value creation are at the forefront. The Opportunity We are seeking a Senior Analyst, Tech Support Engineer to join the London-based team and play a vital role in ensuring seamless IT operations across global offices. Reporting to the Head of Infrastructure, this individual will … manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards. This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment. Key Responsibilities Respond to user support requests via the Help Desk system, resolving issues with hardware, software, and network components. Collaborate More ❯
a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills andExperience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows …/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual … Exchange Apple OS SCCM IT Qualifications At least one of the following: PC/Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role 2+ years of relevant experience. Freshers and IT Students are also welcome but with IT backgrounds. Ready to More ❯
IT DesktopSupport Technician - 30,000/35,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT desktopsupport technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is … role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Build/install PC's and peripheral devices such as printers, scanners, mobiles, tablets related to desktop infrastructure and in accordance with IT policies and standards Maintain PC's and peripheral devices with Planned Preventative Maintenance Troubleshoot and resolve technical issues related to hardware, software, networking … many of the company devices Continually adding to the knowledge database to ensure all technical documentation is fully up to date and relevant Requirements: Proven work experience as a DesktopSupport Engineer, Technical Support or similar Good language and communication skills Certifications in Microsoft/Comptia/ITIL and cisco would be advantageous Familiarity with Office More ❯
and applications: You oversee the installation, maintenance, and upgrading of software and applications used by the client. Some of the skills we are looking for Proven experience as a DesktopSupport Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. Highly … team environments. Intermediate level user in Microsoft packages especially in Word, Power Point and Excel. Experience in troubleshooting and supporting Microsoft environments (AD, Azure AD, Windows Server, GPO, Windows Desktop, Software Deployment, M365). Basic networking knowledge – firewalls, LAN configuration, troubleshooting, etc. Exceptional customer service skills and the ability to communicate technical issues to non-technical users. Please apply More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
VoiceWorks
estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role At a Glance 1st Line IT Support Engineer - Desktop, SaaS, Applications Location: Sheffield (S8)/Hybrid … Hours Per Week Culture: Embrace Innovation and Change Company: Award-winning SaaS company & leading provider of vending and coffee management software Pedigree: Award-winning for our products and services, Support, UK Market Leader, growing in EMEA. Role Purpose: Supporting, engaging, and managing clients' use of our vending management system to enhance their profitability and efficiency. Your Background/Skills … Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us We are SB Software. Our vending management software was created to make things Simply Better. From vending to office coffee, and micro markets, we aim to provide the best management systems to help our clients' businesses thrive. Over a decade, our growth More ❯
1st Line IT Support Engineer - Desktop, SaaS, Applications Join to apply for the 1st Line IT Support Engineer - Desktop, SaaS, Applications role at SB Software Ltd 1st Line IT Support Engineer - Desktop, SaaS, Applications Join to apply for the 1st Line IT Support Engineer - Desktop, SaaS, Applications role at SB Software Ltd … estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: Sheffield (S8)/Hybrid 2 Fixed Days Per Week Full Time - Permanent 25 days holiday plus … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software was created right from the outset to make things More ❯
Sheffield, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Social network you want to login/join with: 1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid - 19353, Sheffield col-narrow-left Client: Location: Sheffield, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 92955aec7c70 Job Views: 33 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: We are the makers … estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed … EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software. Our vending management software was created right from the outset to make things More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
STEFANINI UK LTD
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record … update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles More ❯
Ampstek Kingston upon Hull, England Metropolitan Area DesktopSupport Specialist Role Overview: We are seeking a skilled and dedicated IT Support/DesktopSupport/Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues. Key Responsibilities … Technical Support: Provide first-level technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues in a timely manner. Installation and Configuration: Install, configure, and maintain desktop computers, laptops, printers, and other peripheral devices. Ensure all systems are up-to-date with the latest patches and updates. User … Assistance: Assist users with software applications, operating systems, and network connectivity issues. Qualifications: Experience: Minimum of 3-5 years of experience in IT support, desktopsupport, or help desk technician roles. Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and common IT tools and software. Familiarity with basic network troubleshooting and printer support. More ❯
Harrogate, North Yorkshire, England, United Kingdom
Venn Group
Contract DesktopSupport Engineer – NHS Trust Location: North Yorkshire Duration: 10 Months Start: ASAP We are currently supporting an NHS organisation in North Yorkshire that is looking to engage a DesktopSupport Engineer to assist in the delivery of high-quality BAU support across the Trust. This is an excellent opportunity to contribute to vital … frontline services in a fast-paced, healthcare environment. Key Responsibilities: Provide BAU desktopsupport for hardware, software and peripheral equipment across the organisation Act as a local technical expert, supporting users both remotely and in person across hospital and community-based sites Troubleshoot and resolve incidents, escalating where necessary and tracking progress through to resolution Support installations … internal departments and external suppliers to ensure continuity of service Maintain IT security best practices and promote safe use of technology Contribute to the implementation of new systems and support ongoing IT projects Experience Required: Proven experience in an IT support or desktop engineering role, ideally within the NHS Strong technical understanding of desktop hardware, Microsoft More ❯
today as we develop innovative solutions for our clients and deliver compelling experiences across multiple platforms. As part of our IT team, were looking for a talented and proactive DesktopSupport Technician to help us keep the wheels turning behind the scenessupporting our people, systems, and operations with skill, energy, and a strong customer focus. Inclusion. At PA … where everyone feels welcome and supported. We celebrate diverse backgrounds, experiences, and perspectives, and encourage applications from all communities. We understand the importance of work-life balance and actively support agile working where possible, with most roles typically based in the office up to three days a week. If you require adjustments at any stage of the recruitment process … please let us knowwe are here to ensure you have what you need to succeed. The Role. This is a hands-on support role at the heart of our organisation, where no two days are the same. You will be a key player in our DesktopSupport Team, providing responsive and high-quality technical support across More ❯
Manage and participate in the support of IT systems, projects, and staff across the organization. A detailed knowledge of systems and infrastructure is required to diagnose complex integrated service issues. Provide specialist knowledge and guidance on technical aspects of systems and services, acting as a local expert and reference point. Responsibilities include: assisting in the delivery of IT support for hardware, software, and peripheral equipment; resolving IT support calls efficiently; performing installations, configurations, relocations, and decommissioning of hardware and software; fault-finding and problem rectification; tracking support call progress; escalating issues appropriately; and promoting good practices in hardware, software, and IT security. DUTIES AND RESPONSIBILITIES Ensure all IT services support organizational delivery, efficiency, and reliability. … for reported problems, allocate resources, and ensure user satisfaction. Analyze service deficiencies and implement corrective measures. Refer complex issues to specialists and ensure prompt responses. Provide technical advice on desktop hardware, software, and consumables. Support hardware, software, and peripherals used within the organization. Resolve support calls promptly and efficiently. Complete installations, configurations, relocations, and decommissioning appropriately. Fault More ❯