1 to 25 of 28 Digital Customer Experience Jobs in London

Interim Global Digital Customer Experience Manager Location: London office,typically twice a week. Rate: £350-£400 per day Term: 6-9 months Can you tick these 3 confidently? - Do you know Medallia? ? - Have a solid digital channel bias with a good amount of technical understanding in how to implement a VoC programme? ? - Able to … needs? ? If you can, please ensure its included in your application. About the role This project is to deliver and scale a new Digital Voice of the Customer (VoC) programme across global markets on behalf of a retail giant. The design foundations are in place - now theyre at the stage of implementation, testing, and optimisation. Your focus … will be to ensure the programme delivers on its promise: driving frictionless customer journeys and shaping actionable insights that guide business decisions across digital channels. This role will see you collaborate with regional teams, technical specialists, and external partners as the programme expands from EMEA into North America, LATAM and South East Asia. The stakeholder management piece More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK Were looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile applicationa key part of our evolving digital proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. Youll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app to life. From … defining the vision and roadmap to managing delivery and optimisation, youll ensure the app meets customer needs, regulatory requirements, and commercial goals. What youll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable, feasible, and desirable Translate customer More ❯

Product Development Manager Bromley, Kent Up to £65,000 per annum plus bonus 6 Month Fixed Term Contract Shape the future of digital customer experience at Foresters Financial UK We’re looking for an experienced and driven Product Manager to lead the development of a brand-new retail-facing mobile application—a key part of our … evolving digital proposition. This is a unique opportunity to shape a product from the ground up, delivering a seamless, customer-centric experience that supports our members and aligns with our purpose-driven values. You’ll be at the heart of our product strategy, working cross-functionally with internal teams and external partners to bring the app … to life. From defining the vision and roadmap to managing delivery and optimisation, you’ll ensure the app meets customer needs, regulatory requirements, and commercial goals. What you’ll be doing: Define and deliver the mobile app proposition, informed by customer insights, market trends, and competitor analysis Lead new product development and lifecycle management, ensuring propositions are viable More ❯

and Premier Banking Location : London (Hybrid) Contract position Role Purpose The Conversational Banking, AI & Innovation team is globally accountable for our Chat and Messaging channels that deliver a fantastic customer experience through a combination of AI and human agent support. HSBC is on a mission to build the world's best banking app, and as part of this … we intend to build the world's best conversational experience through innovating and experimenting with Generative AI solutions. The role holder will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI. To be successful the … role holder will have a passion to improve customer experiences and drive efficiency through Conversational solutions. The role requires to work collaboratively across a range of teams both within the Digital & CX team and outside (for example, but not limited to UK, HK, D&A, Contact Centres, Wealth Solutions and Customer Segments). Principal Accountabilities: This More ❯

Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer … maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer … maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer … maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer … maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on … to align with product readiness for timely content launches. Analyse content performance, identify opportunities for optimization, testing, and continuous strategic improvements You’ll Need to Have: 4–5 years’ experience in e-commerce role with experience of strategic management of content and site optimisation within a fast-paced, international retail environment Prior team and stakeholder management experience More ❯

Role: Cardiff or London based (1-2 days per week onsite per week) We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives got one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical … delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing business requirements and translating them into clear, actionable … documentation. Key Responsibilities: Engage with business stakeholders to identify and shape communications and customer engagement use cases. Produce high-quality documentation for each use case, including: Audience definition KPI and success metric identification Data requirements (including inclusion and suppression rules) Consent and permission requirements Act as the bridge between business teams and technical delivery teams, ensuring all parties have More ❯

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful … product initiatives. This position requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: Develop a deep understanding of customer needs, competitive dynamics, and market opportunities. Lead … on-market product performance, including market share retention and product complaints. Create process flows to illustrate operational impacts of new or improved capabilities. Participate in usability studies to incorporate customer feedback into product development. Collaborate with technical architects to ensure consistent solution designs across delivery teams. Work with Product Marketing Managers to shape integrated launch strategies for global products. More ❯

Proclinical is seeking a Principal Product Manager to join a dynamic Digital Customer Experience (DCX) team. In this role, you will focus on developing innovative digital products and optimizing existing capabilities to enhance the customer journey. You will lead end-to-end product management for global connected products, translating business goals into impactful … product initiatives. This position requires a strong understanding of customer needs, market dynamics, and technology opportunities to drive the execution of a digital roadmap. You will collaborate with cross-functional teams to deliver solutions that simplify the lives of people with diabetes. Responsibilities: Develop a deep understanding of customer needs, competitive dynamics, and market opportunities. Lead … on-market product performance, including market share retention and product complaints. Create process flows to illustrate operational impacts of new or improved capabilities. Participate in usability studies to incorporate customer feedback into product development. Collaborate with technical architects to ensure consistent solution designs across delivery teams. Work with Product Marketing Managers to shape integrated launch strategies for global products. More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future … of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What … Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. Ability to balance technical depth More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future … of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What … Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. Ability to balance technical depth More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future … of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What … Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. Ability to balance technical depth More ❯

AI Solutions Specialist -Presales Salary + Benefits to be discussed over a call London - Hybrid Options Available Are you passionate about how AI can transform customer engagement? We’re looking for a creative, commercially minded AI Solutions Specialist to join a fast-growing European leader in digital CX transformation. This is an opportunity to shape the future … of intelligent customer interactions for some of the world’s most recognized brands. As an AI Solutions Specialist , you’ll sit at the intersection of technology, business strategy, and customer experience. You’ll help enterprise clients understand how Conversational AI, Generative AI, and automation can unlock measurable value across their contact centres and digital channels. 🌍 What … Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with executive audiences. Ability to balance technical depth More ❯

transformation programme. They are seeking an experienced Solution Architect with strong consulting expertise. Day rate will be depending on experience. Key Responsibilities: Design and define solution architectures for customer-facing and front-end transformation initiatives. Collaborate with business stakeholders, development teams, and other architects to ensure alignment of solutions. Provide guidance on technology options and integration approaches. Support … the delivery of scalable, customer-centric digital solutions. Key Skills & Experience: Proven experience as a Solution Architect within consulting or professional services. Strong background in digital transformation projects (front end, customer-focused). Previous work within Tier 1 or mid-tier banks . Excellent communication and stakeholder engagement skills. This contract offers … the chance to play a key role in shaping digital customer experiences within a leading banking transformation programme. More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … be measured by quota attainment, account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or … Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts - you'll be managing no more than 5 clients in your role today Demonstrable success in growing a large account … through insight-led, consultative selling. In-depth understanding & experience selling AI, Data & Automation software & services Educated to degree level or equivalent experience in business, sales, or a technology-related field. Salary & benefits Up to £100k basic, double OTE Car allowance Pension Scheme, Private Health & Life Assurance 28 days paid holiday a year If this sounds like you, click More ❯

digital analytics team supporting a well-known hospitality brand. This role focuses on digital data quality, analytics, and reporting across 80+ websites, driving improvements in customer journeys through data-driven insights. Key Responsibilities: Build end-to-end reports and interactive dashboards using SQL, GA4, Looker, and PowerBI Identify and analyze drop-off points in customer … from multiple sources including Excel and data warehouses Work collaboratively with cross-functional teams to support digital performance and strategy What You'll Bring: Strong hands-on experience with Google Analytics 4 (daily use preferred) and custom report building Proficiency in SQL for data extraction, manipulation, and analysis Experience creating dashboards in Looker or PowerBI (examples … working, with a preference for consistent office presence to support team collaboration Why Join? Join a forward-thinking analytics team passionate about leveraging data to enhance digital customer experiences within a prominent UK hospitality business. This role offers the chance to work with diverse data sets and tools, making a direct impact on business growth and customer More ❯