4 of 4 Digital Customer Experience Jobs in the West Midlands

ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent | Full-Time Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design … and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience More ❯

and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … platforms, or other solutions, customers' wants, needs, and preferences are continually explored by the PO. Know the stakeholders - Product design and implementation must also reflect the needs of non-customer stakeholders. Business Owners, Lean Portfolio Management, Product Management, System Architects, and fellow POs, for example, rely on the cadence and quality of the team's output. The PO identifies More ❯

initially The Product Owner (PO) is the Agile team member primarily responsible for maximising the value delivered by the team by ensuring that the team backlog is aligned with customer and stakeholder needs. As a member of the extended Product Management function, the PO is the team's primary customer advocate and primary link to business and technology … strategy. This enables the team to balance the needs of multiple stakeholders while continuously evolving the Solution. Key Responsibilities Know the customer - Value is determined by the customer; therefore, the PO is keenly aware of the needs of the people to whom their products are delivered. Customers may be internal or external to the enterprise and may have … platforms, or other solutions, customers' wants, needs, and preferences are continually explored by the PO. Know the stakeholders - Product design and implementation must also reflect the needs of non-customer stakeholders. Business Owners, Lean Portfolio Management, Product Management, System Architects, and fellow POs, for example, rely on the cadence and quality of the team's output. The PO identifies More ❯