Customer Success Specialist
- Hiring Organisation
- Hamilton Barnes 🌳
- Location
- Manchester Area, United Kingdom
service desk role - you'll own 15-20 CCaaS accounts, primarily on the NICE-CX1 platform, with direct responsibility for senior stakeholder relationships and driving adoption of what clients have already bought. The scope is evolving as the team shapes what "good" looks like for this function, so there … experience is not suitable Focus on cloud and telephony platforms, not infrastructure or networking Warm, outgoing, confident communicator - comfortable presenting to senior stakeholders Full driving licence Strong Differentiators Direct experience with NICE-CX1 Experience with other CCaaS platforms (e.g. 8x8) ITIL certification (funded for the right candidate ...