AI / BOT engineer
Swadlincote, Derbyshire, United Kingdom
Healthnethomecare
in healthcare? We're looking for a Bot Integration & Support Engineer to manage, enhance, and integrate bots across our apps. To manage Microsoft Health Bot within our patient mobile app and a chatbot for our Contact Management Center solution. This role involves monitoring bot performance, troubleshooting issues, optimizing workflows, and integrating the bot with other healthcare … functionality. Enhance and refine bot workflows, conversation logic, and AI-driven interactions. Integrate the bot with other platforms, including the patient mobile app, contact management center, EHR / EMR systems, and third-party APIs. Ensure compliance and best practices for data security and patient confidentiality. Work closely with developers, product managers, and healthcare … Familiarity with healthcare interoperability standards (FHIR, HL7, etc.). Knowledge of Microsoft Power Virtual Agents and Power Automate. Azure or Microsoft Health Bot-related certifications. Experience with patient engagement tools or contact center software. 2+ years of experience in chatbot integration, AI-driven customer support, or bot operations. Ability to diagnose, troubleshoot, and resolve technical issues More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: