5 of 5 Escalation Management Jobs in the East of England

desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

translate technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly … defined and consistently followed Oversee onboarding of new clients, services, and platforms Deliver accurate operational reporting to internal stakeholders Client & Stakeholder Management Act as the primary Service Delivery lead for assigned client accounts Build strong, trusted relationships with client stakeholders Lead operational and business service review meetings Manage client ...

buildings in the United Kingdom, alongside a growing portfolio of international clients. Overview of the position : This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional … fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti ...

working within a broad enterprise technology environment covering Microsoft 365, Windows Server, Active Directory/Azure AD, virtualised infrastructure, enterprise networking, cyber security, endpoint management, cloud collaboration tools, mobile device management, and IT service management platforms. A hands-on leadership style with the ability to manage multiple … service delivery A collaborative leadership style with the ability to motivate and develop teams A calm and practical approach to problem-solving and escalation management Why apply? This is an opportunity to join a well-established business in a highly visible leadership role where you can influence ...

fulfilment plans aligned with customer expectations and contractual commitments. Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners. Ensure effective management of delivery schedules, quality, resources, and customer communications. Drive successful project deployment and operational readiness. 2. Revenue Realisation & Receivables Management Take ownership … adoption and value realisation Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding 4. Governance, Risk & Escalation Management Identify delivery, operational and contractual risks Lead governance reviews Manage escalation pathways Present status to stakeholders Drive accountability across workstreams Ensure ...