2 of 2 Escalation Management Jobs in the East of England

per day (inside IR35) Key Responsibilities Lead end-to-end delivery of cybersecurity projects, including remediation and risk mitigation. Manage internal and vendor resources, ensuring clear communication and escalation paths. Coordinate geographically distributed teams and collaborate with scrum masters and tower leads. Ensure delivery of business benefits by validating business cases, financials, and risk assumptions. Produce timely and accurate … project status reports and “route to green” updates. Identify and escalate project blockers, risks, and issues effectively. Facilitate workshops and ensure alignment with Arm’s change management and CAB processes. Key Requirements Proven experience delivering cybersecurity projects and managing complex, multi-stream programmes. Strong background in risk, issue, and escalation management. Solid experience using Jira for project planning More ❯

be a pivotal part of driving improvements, implementing new products, and acting as their trusted point of contact. A typical week as a Client Relationship Manager might involve: Relationship Management : Build and maintain strong relationships with merchants, supporting onboarding, operational projects and service concerns, as well as managing service reviews and check-ins. Merchant Training : Provide training and insights … on PXP’s tools, processes and products as required Escalation Management : Serve as the primary point of escalation for merchant’s queries, ensuring swift resolutions. Performance Reviews : Report, monitor and analyse merchant data (transaction volumes, success rates, etc) to identify areas for improvement and support growth Process Optimization : Identify and implement improvements to enhance efficiency and effectiveness. … We are looking for someone who: At least 2 years of experience in customer-facing roles such as Customer Success, Account Management, or Customer Support Services, preferably in the payments industry. Highly organized and structured personality. Proactive approach to customer relationship management. Excellent understanding of analytics and data. We would love someone to have any of the following: Knowledge More ❯