technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · EscalationManagement · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk … software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding and hands-on experience supporting Windows Server/Desktop environments, including Active Directory, Group Policy, and related systems. · Solid understanding of core networking protocols, such More ❯
integration testing on new products and services, producing relevant documentation. Support team leader and line manager positively. Safeguard sensitive customer information to maintain trust. Additional responsibilities include troubleshooting, change management, and stakeholder management. What we would like to see on your CV External professional certification in security disciplines, e.g., Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto. Knowledge … of TCP/IP & OSI model and data network operations. Understanding of engineering best practices and continuous delivery. Experience with incident and escalation management. Willingness to undergo UK Government Security Clearance to SC level, requiring UK residence for at least 5 years. At BT, we offer an attractive salary, benefits, and a culture of collaboration and inclusivity. Benefits include More ❯
service offering for allocated accounts, ensuring the highest level of customer satisfaction. This will involve a hands-on approach, covering pre-sales support, financial control, operational oversight, and effective escalation management. Roles & Responsibilities Provide pre-sales support to aligned sector sales specialists on global opportunities, including pricing, geographical capability analysis, and billing processes. Generate both simple and complex quotations … service review meetings, preparing and presenting current performance. Act as the primary point of contact for issue resolution and take responsibility for contract profitability to agreed levels. Review fee management reporting and monthly CPR, aiming for all customers to achieve agreed margin levels. Approve invoices, liaising with the Global Commercial Controller before finalisation. Receive and act on service requests … Monitor the performance and workload of the Global Coordination team to prioritise tasks and meet customer expectations and deadlines. Manage and implement changes to service with SoW/CCN management for allocated customer accounts. Develop current business streams while collaborating with Sales Specialists on new complex business opportunities. Experience, education & qualifications Knowledge of the ITAD industry (preferred but not More ❯
