1 of 1 Escalation Management Jobs in Essex

service offering for allocated accounts, ensuring the highest level of customer satisfaction. This will involve a hands-on approach, covering pre-sales support, financial control, operational oversight, and effective escalation management. Roles & Responsibilities Provide pre-sales support to aligned sector sales specialists on global opportunities, including pricing, geographical capability analysis, and billing processes. Generate both simple and complex quotations … service review meetings, preparing and presenting current performance. Act as the primary point of contact for issue resolution and take responsibility for contract profitability to agreed levels. Review fee management reporting and monthly CPR, aiming for all customers to achieve agreed margin levels. Approve invoices, liaising with the Global Commercial Controller before finalisation. Receive and act on service requests … Monitor the performance and workload of the Global Coordination team to prioritise tasks and meet customer expectations and deadlines. Manage and implement changes to service with SoW/CCN management for allocated customer accounts. Develop current business streams while collaborating with Sales Specialists on new complex business opportunities. Experience, education & qualifications Knowledge of the ITAD industry (preferred but not More ❯