3 of 3 Escalation Management Jobs in London

required to join a team that leads the response to high priority customer escalations/incidents. The team operates globally, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers. The role ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement … global Critical Situation process. This position requires excellence in communication, stakeholder management, and cross team coordination. Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK. Key Responsibilities Critical Situation Ownership Lead and manage critical customer escalations, ensuring adherence ...

markets. Your responsibilities - Define and maintain operational frameworks, SLAs, and governance mechanisms to ensure delivery quality across all markets - Manage operations, resource planning, and escalation management to maintain consistency and reliability - Lead collaboration across Ops, Tech & Data, and Sales teams to drive seamless execution and problem resolution - Develop … capabilities of OpCo operations teams through coaching, training, and standardized tools Your skills, experience and qualifications - 7+ years of experience in media operations, campaign management, or service delivery within high-growth, multi-market organizations - Demonstrated success in leading teams through process optimization, workflow automation, and delivery standardization - Strong understanding ...

Generation Firewalls (NGFW) * Troubleshooting Fortinet deployments (FortiManager, FortiGate, SASE) * Routing protocols (OSPF, BGP, EIGRP, ISIS) and LAN switching (VLANs, STP, PVST) * ITIL-aligned change management and incident resolution You're someone who: * Certified on Fortinet NSE7 or FCSS SD-WAN * Strong analytical and troubleshooting skills * Excellent communication and stakeholder … management abilities * Able to multitask and remain calm under pressure * Team player with adaptability and quick learning ability * Growth mindset focused on continuous improvement * Comfortable working 24x7 rotational shifts in UK time zone The role: Take ownership of escalated incidents on Fortinet SDWAN solutions supporting multi-national customers. ...