14 of 14 Escalation Management Jobs in London

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

reliable, and scalable infrastructure that fuels the digital world.**Position Description**The ISP (Inside Plant), ILA & Facilities Senior Manager is responsible for the operational management, governance and optimisation of Zayo Europe's Technical Facilities, In-Line Amplifier (ILA) sites and corporate facilities across Europe.The role ensures that physical infrastructure … Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate Management*** Own the operational management of all ISP and ILA locations across Europe.* Ensure site availability, resilience and compliance with operational standards.* Manage preventative ...

leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements …/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact ...

Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride … Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek. What You'll Do Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution. Triage, investigate, and resolve urgent customer issues with ...

Head of Windows Engineering to lead and develop the organisation's global Microsoft infrastructure estate. Combining hands‐on technical leadership with team management, the role is responsible for driving automation, delivering infrastructure projects, setting technical standards, and leading the strategic direction of a highly available Windows platform. Ready … Provide technical leadership and mentorship to a distributed engineering team Drive automation and Infrastructure-as-Code initiatives across the estate Act as the senior escalation point for complex infrastructure issues Lead infrastructure improvement and modernisation projects Manage and optimise core Microsoft technologies including: Windows Server Microsoft 365 Active Directory ...

full customer lifecycle—spotting risk and opportunity before your customers do, and supporting them to manage those risks while growing their ARR. Own customer escalation management by providing leadership during critical customer situations, aligning TrendAI teams and customer stakeholders on a clear path forward, driving resolution, and restoring … different stakeholders, present complex technical topics in a clear business context, and influence strategic decisions through concise, outcome‐focused communication. 3+ years of people‐management experience, ideally leading a Customer Success, Technical Account Management, or similar customer‐facing technical team. 5+ years of overall experience in a customer ...

optimisation opportunities Delivery Oversight Provide oversight across multiple projects or workstreams Support pre‐sales activities including discovery, scoping and solution shaping Contribute to escalation management and programme delivery success Client & Market Contribution Contribute to client engagements with transformation insight and delivery expertise Support development of propositions and offerings … programme delivery Experience working on technology-enabled change (cloud, data, digital) Commercial awareness including business cases, financial tracking and delivery performance Strong stakeholder management skills across multiple functions About Us We showcommitment to our investors and stand for solid,long-term growth performance. Founded in Germany in1987 ...

tickets, ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...

team problems into clear, sequenced initiatives Communicate strategy, priorities, and trade-offs clearly to executives and partners What you bring 8+ years of product management experience, including complex, cross-functional domains Proven track record of shipping products that moved key business metrics Experience managing or strongly mentoring other Product … Managers Ability to balance short term tactical work and long term strategic efforts Strong escalation management ability to make sure our products deliver their expected business value to customers Experience with platform, infrastructure, or multi-product ecosystems Strength in both qualitative discovery and quantitative analysis High data fluency ...

payment flow investigation FGPP configuration (profiles, rules, pre/post rules, object rules, cache refresh, etc.) Banking/payment domain knowledge Customer-facing and escalation management experience IF THIS OPPORTUNITY INTERESTS YOU, PLEASE RESPOND WITH THE FOLLOWING DETAILS: Resume with contact details Current location Currently working ...

Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability … service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams.The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra investment.Job … customers.Develop and execute Customer Success Plans aligned to customer objectives and strategic priorities.Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management.Lead customer engagements including onboarding, success reviews, and executive business reviews.Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities.Act ...

trusted advisor to customers and a key partner across Sales, Product, Professional Services, and Support teams. The successful candidate will combine strong customer relationship management, commercial acumen, and domain expertise in lending or financial services to ensure customers achieve their business objectives and maximize the value of their Finastra … execute Customer Success Plans aligned to customer objectives and strategic priorities. Monitor customer health, usage trends, and risk indicators, proactively addressing challenges and escalation management. Lead customer engagements including onboarding, success reviews, and executive business reviews. Partner with Sales teams to support renewals, increase retention, and identify expansion opportunities. ...

sell playbooks, qualification frameworks, account planning processes, and sales assets to scale the joint motion. Manage pipeline health, forecasting inputs, deal risks, blockers, and escalation needs across assigned pursuits. Serve as a trusted advisor to Account Directors by bringing strategic selling expertise and deal‐structuring judgment. Maintain awareness … engage credibly with CIOs, CTOs, CDOs, business leaders, procurement teams, and partner executives. Demonstrate strong commercial judgment in opportunity qualification, deal strategy, and escalation management. Thrive in ambiguity and can build new operating motions from the ground up. Communicate clearly and synthesize technical, customer, and commercial inputs into actionable ...