23 of 23 Escalation Management Jobs in London

our organization. This role is critical in ensuring system stability, performance, and usability that support business operations. It is a hands-on role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support … for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end. Collaborate with development teams, infrastructure, and vendors to diagnose and resolve bugs, performance issues, and outages. Lead application upgrades, patch management, UAT, and post-deployment … cross-functional collaboration with business units, IT teams, and external vendors. Strategic thinking with a focus on immediate issues and long-term process improvements. Conflict resolution skills and professional escalation management. Ability to lead meetings, conduct training, and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for More ❯

Are you a highly motivated individual looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have any experience in Customer Success Management (CSM) to build lasting relationships with our clients, ensure successful onboarding and adoption, and maximize customer retention and growth. The ideal candidate will serve as the main point of … contact post-sale and will work cross-functionally to ensure our customers achieve their desired outcomes with our product or service. Some project management and technology support experience are welcome, with a strong sense of customer service and to implement technology solutions within a project timeline and to the satisfaction of clients. Then this may be the role for … line with Sweden project solution requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS delivery and what we do More ❯

responsibilities and develop the milestones and launch schedules to ensure timely and successful delivery of the project. The team members measure and report progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. This a program management role responsible for executing per direction, the management … and detail-oriented. They must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. Key job responsibilities Program/Process Improvement, Project Management • Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high-risk compliance issues. … Guide management in the development/review of applicable policies, procedures and business practices. Engage in frequent written and verbal communication with management and business partners to accomplish goals. • Execute and drive audits to completion per SOP. This includes drafting audit reports, stakeholder reviews of audit reports, finalizing and tracking audit reports in database and tracking issues in More ❯

you will target to offer process improvements that reduces friction in product selection creation, accelerate selection addition and enrichment across marketplaces worldwide. The ideal candidate will have excellent program management, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. In addition, the ability to work backwards and think about the … user stories, research appropriate technical solutions, and provide guidance to the team regarding architecture, design, and priorities. - Build and maintain a complete project schedule, make it constantly visible to management and key stakeholders, and drive it through to completion. - Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. … our goals. - Identify, assess, track and mitigate issues and risks at multiple levels. - Create, maintain and disseminate project information to stakeholders. BASIC QUALIFICATIONS - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

to operational standards and best practices. Client-Focused Operations : Provide on-site consultancy and manage IT operations for key clients, ensuring seamless system performance and client satisfaction. Recruitment & Talent Management : Play a pivotal role in hiring and building a team equipped to deliver high-level IT services and operational support. Strategic Contribution : Represent the regional team in leadership meetings … contributing to the overall operational strategy and vision of the business. Service Auditing : Shadow and audit team members’ work to maintain operational consistency and uphold service quality. Escalation Management : Act as the primary escalation point for complex technical and operational challenges, supporting the team in resolving critical issues. Client Solutions & Projects : Oversee and deliver tailored IT operational More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

Manager, Customer Success for the SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering) Build … in-line with overall organizational goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 3+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with More ❯

Continuously audit to improve the customer experience and business performance. 7. Help drive evolution of partner experience through close collaboration with cross-functional teams ranging from Trademark, Marketing, Product Management, Programs, Engineering, Analytics, and Risk. 8. Advocate voice of the customer internally, using data and anecdotes to drive prioritization. 9. Build out operational processes from policy requirements, with the … and vision. We dive deeper beyond the anecdotal, identify underlining issues and collaborate with different teams to solve for partner success. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Experience using data to influence business decisions - Bachelor's degree - 5+ years of interacting with customers/stake holders experience - Bachelors degree in Economics, Marketing, Advertising, Statistics, Engineering … formulas PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments - 2+ years of digital advertising and client facing roles experience. - Experience in campaign optimization, analytics platforms. Our inclusive culture empowers Amazonians to deliver the More ❯

Seller (VOS) insights to inform feature enhancements and drive continuous improvement. - Provide regular reporting on brand engagement impact and adoption rates. BASIC QUALIFICATIONS - 1+ years of program or project management experience - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of analytics & statistical tools such as SAS, PowerBI … SQL & ETL DW concepts - Knowledge of visualization tools such as Tableau, Datazen, SSRS - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview More ❯

Product Support, Vendor Management, Benefits Experience & Technology (BXT) Job ID: Amazon Development Centre (India) Private Limited We are seeking a highly motivated and experienced Product-Vendor Management to join our team. The ideal candidate will be responsible for managing the end-to-end lifecycle of vendor-supported system & processes, ensuring seamless operations, and delivering the highest standards of … responsibilities Oversee the Change Request Life Cycle, ensuring timely and efficient handling of all requests. Plan and manage Change Request Sprints, coordinating with relevant teams to meet deadlines. Handle Escalation Management to resolve vendor related issues promptly and maintain smooth operations. Lead and govern New Country Implementation projects and other projects ensuring successful onboarding and integration. Monitor Vendor … and milestones. Insights are shared with leadership, and strategic planning is done to identify opportunities for process improvements and efficiency. BASIC QUALIFICATIONS Minimum 3-5 years experience in vendor management, program management, product lifecycle management or a related field. Strong project management skills with the ability to handle multiple tasks simultaneously. Excellent communication and interpersonal skills More ❯

engagements Build and maintain executive-level relationships across cloud partners Own forecasting, pipeline development, and revenue targets for the partnership Create and implement scalable processes for partnership operations, including escalation management and reporting Provide strategic market intelligence and competitive insights to inform product and business strategy Design and execute segment-specific sales plays and enablement programs Lead cross … environments Strong executive presence and demonstrated ability to influence senior stakeholders Track record of developing and executing successful co-selling strategies Excellence in strategic planning, business operations, and program management Deep understanding of enterprise sales motions and channel dynamics Ability to balance strategic thinking with tactical execution Experience working with technical products and translating complex capabilities into business value More ❯

IT Network Practice Head - Data Center Network Infrastructure Management - London/Amsterdam/Helsinki/Zurich Industry Principal - Infrastructure Management Company ITL UK Requisition ID 131085BR Position Title: Network (Datacenter/Enterprise) Practice Head - Europe Company & Location: Switzerland/Germany/UK - Europe Job Description - Candidate with extensive experience in Network Practice - IT infrastructure (Datacenter, Distribution, and Edge … competitive aspects of "Network as a Service". Solutions: Present and defend solutions with compelling value propositions. Integration: Collaborate with alliances and other practice teams for integrated solutions. Team Management: Support and lead the Network solutions team for transformation and managed services. Emerging Technologies: Innovate in SDLAN, SDWAN, Wireless/Wi-Fi, 5G, AI, and related areas. Global Ecosystem … broader ecosystems. Alliance Relations: Foster collaborations with partners to boost innovation and growth. Analyst Relations: Maintain relations with key research organizations. Technical Support: Provide support for Network Transformation projects. Escalation Management: Support escalations in Managed Services and Operations. Secondary Skills Deep understanding of enterprise solutions, network technologies, and M&A integration. Proven practice management skills focusing on More ❯

Ironclad is the contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L'Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into … a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We're a leader in the Forrester Wave for Contract Lifecycle Management . We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places … or follow us on LinkedIn and Twitter . Implementation at Ironclad: Join our team and play a pivotal role in the successful adoption of Ironclad's leading Contract Lifecycle Management (CLM) platform by our largest and most strategic EMEA-based clients. As a Senior Implementation Manager, you will be the driving force behind complex, high-impact implementations. You'll More ❯

GCS) controls. The role acts as a primary contact for all Cybersecurity matters, requiring a broad understanding of security controls and their effective implementation in corporate environments. Strong relationship management skills across the assigned region/sub-region are essential to facilitate business adoption. As a Director within the Regional Security Office (RSO) service, you will be accountable for … to the region/sub-region and solution lines. The role necessitates effective relationships with senior leadership to support regional business goals and to operate an effective security risk management regime aligned with a security risk mitigation strategy. The trusted security lead will present to local leaders, regulators, and clients as needed. Prior regulatory management experience is required. … adoption. Oversee the colleague security culture program. Represent the region in security incident management. Manage remediation efforts, e.g., internal audit findings. Ensure cybersecurity compliance and conduct management. Cybersecurity Risk Management: Manage a cybersecurity risk committee. Track remediation of audit and compliance findings. Review cybersecurity metrics and lead remediation programs. Lead or sponsor cybersecurity initiatives. Coordinate with Data Privacy to More ❯

contact for all matters relating to Cybersecurity and requires a broad understanding of security controls and their effective implementation within corporate environments. The role will also require good relationship management skills across the assigned region/sub-region to enable business adoption. As a Director within the Regional Security Office (RSO) service you will be accountable for service delivery … The role with need to have effective relationships with senior leadership to support the delivery of the regional/sub-regional business goals and operate an effective security risk management regime against an agreed security risk mitigation strategy. As the trusted security lead, the role will present to local leaders, regulators and clients as needed. Prior experience of regulatory … management is required. This is a highly visible role within Aon to be able to embed effective security controls at scale within the firm. We are looking for you to bring new ideas and a commitment toward continual learning. You will stay actively engaged with business leaders, IT executives and external clients. The role requires gravitas and an ability More ❯

and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Knowledge of basic and systematic approaches to manage projects …/programs - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

of delivery projects. Managing Complex Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex stakeholder groups, ensuring clear communication. … Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering software on customer-facing projects ; ideally, multi-platform, customer-centric software solutions. Proven ability in More ❯

a product. Engages with the industry through conferences, panels and standards boards to influence and align strategy with product goals. Builds close relationships with partners to define roadmap and escalation management. Keeps informed of industry trends and their application to the company Leads processes, plans and best practice. Recognised as the product expert and key influencer in product category. … Manages a team of line managers which may include product management, development, testing, and user experience to define roadmaps and deliver product. Supports senior individuals to achieve their potential. Builds a high performing team. Achieves organisational goals while meeting assigned budget. Anticipates future budget and adjusts it as needed to achieve business goals. Manages external spend targets for the … product Essential Significant Experience of managing and developing products and services – including defining product roadmaps, product development, product life-cycle management, managing stakeholders , implementing long-term plans and applying market/audience/industry knowledge (where appropriate). Experience of writing and evaluating product specifications, proposals and reports. Experience of managing multi-disciplinary teams within an agile environment and More ❯

a product. Engages with the industry through conferences, panels and standards boards to influence and align strategy with product goals. Builds close relationships with partners to define roadmap and escalation management. Keeps informed of industry trends and their application to the company Leads processes, plans and best practice. Recognised as the product expert and key influencer in product category. … Manages a team of line managers which may include product management, development, testing, and user experience to define roadmaps and deliver product. Supports senior individuals to achieve their potential. Builds a high performing team. Achieves organisational goals while meeting assigned budget. Anticipates future budget and adjusts it as needed to achieve business goals. Manages external spend targets for the … product Essential Significant Experience of managing and developing products and services – including defining product roadmaps, product development, product life-cycle management, managing stakeholders , implementing long-term plans and applying market/audience/industry knowledge (where appropriate). Experience of writing and evaluating product specifications, proposals and reports. Experience of managing multi-disciplinary teams within an agile environment and More ❯