2 of 2 Escalation Management Jobs in the Midlands

plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and … continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live … the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication More ❯

executive meetings to present their progress, and share project updates with customers and stakeholders. The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects for software product development, and will have a good technology exposure. You must be … strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them … a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on program management excellence, show thought leadership, and communicate well to different audiences. BASIC QUALIFICATIONS - 8+ years of program or project management experience working with distributed More ❯