2 of 2 Escalation Management Jobs in the Thames Valley

role responsible for shaping and delivering enterprise-wide IT strategy across the UK and neighbouring European markets. The position leads IT teams, application lifecycle management and landscape transformation, driving standardisation, security and high-quality service delivery aligned to business priorities. Client Details This is a permanent position within … strategy, objectives and roadmap aligned to business goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high availability, performance and security ...

Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement. Key Skills & Experience Essential Strong experience leading SRE, Ops, or Service Management teams in complex environments. Proven accountability for 24x7 BAU services at scale. Deep understanding of: * Incident & problem management * Monitoring & observability * Change & release control … Experience working across cloud, applications, data, and integrations. Strong stakeholder and escalation management skills. Desirable * Background in Site Reliability Engineering or DevOps led operations. * Knowledge of ITIL, SRE principles, Azure/AWS, CI/CD, Infrastructure as Code. * Vendor and managed service leadership experience. LA International ...