4 of 4 Escalation Management Jobs in the City of London

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential ...

reduce repeat incidents, optimize backlog. · Govern batch, jobs, and interfaces (e.g., POS, eComm, WMS), ensuring cutover readiness and seasonal peak stability. 2) Program & Stakeholder Management · Act as single point of contact (SPOC) for Business, IT, Finance, Retail Ops, and regional teams. · Run weekly/monthly governance (release readiness, demand … management). · Translate business priorities into delivery roadmaps, release plans, and capacity forecasts. 3) Financials & Commercials · Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization. · Track financial KPIs (burn-rate, cost per ticket/change, productivity, value realization) and ensure contract compliance 4) Engineering & Platform Modernization · Champion ...

successful delivery of Oracle ERP programmes (mid to large enterprise scale) Ensure engagements are delivered on time, within budget, and with appropriate risk management and governance Support delivery teams with strategic direction, escalation management, and executive alignment Practice & People Leadership Lead, mentor, and develop senior managers ...

agency partners. Problem Solving: Demonstrated experience in effective problem-solving. Looking at data for insights to action globally, and putting the data into action. Escalation management as issues can escalate fast. Understanding how to de-big platform issues and solution mapping as an example of issues that ...