5 of 5 Escalation Management Jobs in the City of London

Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern the ITIL Change Management process across applications ...

Head to lead and oversee strategic client engagements, large-scale technology programs, and global delivery operations. The role requires strong leadership, commercial acumen, stakeholder management, and a solid technical background to ensure successful delivery, customer satisfaction, and business growth. Key Responsibilities: Lead end-to-end delivery across multiple strategic … accounts and programs. Own delivery governance, operational excellence, resource management, and customer satisfaction. Manage executive stakeholder relationships, including C-level client engagement. Drive revenue growth, margin performance, and portfolio success. Lead geographically distributed delivery teams and offshore centers (Pakistan/Egypt/India) Open to travel to Pakistan ...

About the Opportunity Job Type: Permanent Application Deadline: 25 September 2026 Title Agile Release Train (ART) Owner, Core Value Stream – Fixed Income Department Asset Management Platforms Location London Reports To Value Stream Owner – Equity and Fixed Income Level Grade 7 We’re proud to have been helping our clients … what our clients need and to deliver on our strategic ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact. That ...

early-stage B2B SaaS business building an AI-powered platform for the property industry. The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling. The business is now expanding its Customer Success function as it moves from pilot customers … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role. For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

account's governance framework and KPI narrative, linking contractual obligations to measurable business outcomes for HSBC and JLL. You will drive data-based reporting, escalation management and continuous improvement within a strategic, high-trust client partnership. Based in the UK with regular London office attendance, you will report ...