2 of 2 Escalation Management Jobs in the City of London

reduce repeat incidents, optimize backlog. · Govern batch, jobs, and interfaces (e.g., POS, eComm, WMS), ensuring cutover readiness and seasonal peak stability. 2) Program & Stakeholder Management · Act as single point of contact (SPOC) for Business, IT, Finance, Retail Ops, and regional teams. · Run weekly/monthly governance (release readiness, demand … management). · Translate business priorities into delivery roadmaps, release plans, and capacity forecasts. 3) Financials & Commercials · Own budgets, forecasts, SOWs/MSAs, resource planning, and cost optimization. · Track financial KPIs (burn-rate, cost per ticket/change, productivity, value realization) and ensure contract compliance 4) Engineering & Platform Modernization · Champion ...

successful delivery of Oracle ERP programmes (mid to large enterprise scale) Ensure engagements are delivered on time, within budget, and with appropriate risk management and governance Support delivery teams with strategic direction, escalation management, and executive alignment Practice & People Leadership Lead, mentor, and develop senior managers ...