1 of 1 Escalation Management Jobs in the Thames Valley

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯