Head of ISOC
- Hiring Organisation
- Intercity Technology Limited
- Location
- Bolton, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
/7 service monitoring and response. Develop, implement, andmaintainNOC processes, runbooks, escalation procedures, and best practice's Ensure network performance, availability, and fault resolution remainindustry-leading. Embed security operations as part ofoperational resilience, not a standalone function. Act as senior incident commander during major outages or security events. Drive … Ensureappropriate resourcing, shift coverage, and skills depth across 24/7 operations. Have stronganalyticalandproblemsolvingabilitiesandbe able to interpretoperational metricsthathelpdrivedatabaseddecisions. Network & Service Assurance Oversee network monitoring, fault management, and performance optimisation . Ensure rapid detection, triage, and resolution of incidents across network and cloud platforms. Own service KPIs including uptime ...