5 of 5 Fault Management Jobs in the South East

policies. Constantly collaborate with stakeholders and delivery teams supporting them to maintain and operate the environment. Ensuring adherence to the SDLC processes and other company prescribed engineering and release management practices. Apply AGILE methodologies to engineering deliverables. Maintain/create documentation for automation processes and tools. Required skills : Must-Have: Design, configuring and maintain Zenoss for virtual desktop solutions … on an enterprise scale knowledge of large-scale applications, network architectures, micro-service architecture, monitoring and fault management troubleshooting and problem-solving skills Python programming experience Excellent communication skills Nice to Have skills : Experience managing Microsoft platforms (WMI and WinRM, Active Directory, Exchange, Lync, IIS, SQL Server) Strong multitasking skills Proficiency in networking technologies, configurations, and concepts Disclaimer … is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically More ❯

hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations … s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on … new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN s, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/ More ❯

hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with shift colleagues. To make recommendations … s product portfolio in order to be able to direct and support both 1st and 2nd line support teams as required Tasks appropriate to the role, as delegated by management The ideal candidate for the Technical Support Engineer role would have: Customer Service and/or Network Operation Experience Possess a keen commercial awareness with ability to work on … new systems and services. Inmarsat and/or VSAT operational, service or technical experience Have in depth technical knowledge of at least some of the following customer equipment or management systems Inmarsat Satellite Maritime Customer Equipment. Seatel & T&T VSAT equipment. Inmarsat Land Mobile systems including BGAN's, Iridium and Thuraya & GX Practical experience of IP networking (CCNA/ More ❯

informed. Supporting the implementation + transition of Network Infrastructure into Early Life Support (including Data Centre network builds). Owning support of OSS applications, resolving/managing OSS estate fault tickets, application administration, MACDs, and escalating to 4th line support where necessary. Using StableNet SNMP Network Service Management system to on-board new devices including: device discovery, configuring … monitoring datapoints, alerts, reports, fault management + defect remediation. Working closely with other IT teams to develop standard fixes for 1st line support, and reducing ticket volumes for 2nd line IT support teams. Improving the quality and reliability of OSS services, including reducing fault ticket volumes, impact, and mean time to repair (MTTR). Working with the … development team to make recommendations for IT systems improvements. Managing of IT licence compliance, IT system security, patching, and capacity management to comply with agreed standards. More ❯

to incoming calls and emails related to facilities faults and issues Accurately input data into the helpdesk system and assign tasks to relevant teams or engineers Monitor and update fault progress, ensuring timely resolution and communication with stakeholders Liaise with internal and external teams to coordinate follow-ups and maintain service levels Support administrative and reporting tasks related to … fault management Requirements: Previous experience in a helpdesk, customer service, or facilities support role Strong IT and data entry skills Excellent verbal and written communication skills Ability to stay calm under pressure and prioritise effectively Reliable and punctual Additional Information: Full-time role: 40 hours per week CV submission is required for application To apply, please send your More ❯