FM Helpdesk Manager
- Hiring Organisation
- ThriveSW Limited
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent
resource, reallocating responsibilities as required to maintain service levels and operational continuity. Lead regular team meetings and cross-functional collaboration with Contract Managers, engineers, Finance and other operational teams to address issues, review client feedback and drive continuous improvement. Lead by example, recognising strong performance and addressing underperformance fairly … projects, customer portals and purchase order processes, including correct costs, cost centres, variations and completion documentation, while reducing invoice queries and supporting smooth financial processes. Develop and implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring ...