2nd Line Engineer
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Bedfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £35,000 per annum
Working knowledge of endpoint protection (AV tools, Windows Defender) Tools & Troubleshooting Familiar with remote support tools (RDP, Teams, AnyDesk, etc.) Using ticketing systems (ServiceNow, Freshdesk, etc.) Documenting fixes and updating knowledge base articles Soft Skills & Work Approach Good communication and customer-service skills Ability to handle escalated issues with guidance ...