2 of 2 Freshdesk Jobs in the South West

in a software/managed IT Services environment with often larger complex solutions. Deep experience of implementing and workings of customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar and a track record of transformative improvements in services following their adoption. Demonstrable ability to coach and develop team members at all levels – supporting the achievement of their More ❯

thrive in this role if you: Have 5+ years of customer support experience in a fast-moving B2B SaaS environment Have experience setting up or scaling tools like Zendesk, Freshdesk, HelpScout Write clearly, calmly, and efficiently under pressure Know how to recreate and specify technical bugs Are organised, pragmatic, and care deeply about end-user experience Enjoy working cross-functionally More ❯