ServiceNow Architect - Telecom
- Location
- City of Westminster, England, United Kingdom
/OSS/Network environments, with deep expertise in CSDM, CMDB, TNI, CSM, ITSM, ITOM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable … inventory, and cross‐domain visualisation; and ensure consistent service modelling across IT, network, and customer domains. The role also involves AI/GenAI and NowAssist enablement. The Architect will leverage ServiceNow NowAssist GenAI capabilities for case summarisation, ticket automation, agent assistance, search, and workflow optimisation. They will identify ...