1 of 1 Genesys Jobs in Berkshire

critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys , Salesforce , and Microsoft 365 . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to … PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and … in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent communication and stakeholder management skills. Knowledge More ❯