4 of 4 Genesys Jobs in the North of England

complex prompts Experience working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

through DevOps, Agile practices, and enhanced technical capabilities. What you'll need Extensive experience with large-scale telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral . Proven ability to lead engineering teams , manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC) , with proficiency in More ❯

Office applications. No formal educational requirement, qualification through experience is sufficient for the role. Desirable Desirable skills in order to be a strong candidate are the following: Citrix applications, Genesys, Freshservice. Reasonable networking understanding, Meraki knowledge would be an advantage (but not essential). Any infrastructure and Windows server experience. ITIL v3/v4 Certification (ideal but not essential). More ❯

Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC A leading provider of Financial Solutions is seeking a Voice Engineering Lead who can drive this part of the IT infrastructure forward and work at scale, automating key processes and services. The role: You will lead a team of Telephony Specialists, providing technical direction, mentoring, and fostering a culture of continuous … solution decisions, ensuring alignment with industry best practices and Group technology policies. Skills required: Extensive experience with telephony platforms and voice solutions, with exposure to technologies such as Avaya, Genesys, Verint, and RingCentral. Proven ability to lead engineering teams, manage risk, and balance service protection with transformation. Strong background in automation and Infrastructure as Code (IaC), with proficiency in tools … team capabilities aligned to future architecture. A proactive mindset for unblocking technical challenge s , exploring new patterns, and proving solutions ready for enterprise adoption. Voice Engineering Lead, Automation, Avaya, Genesys, Verint, RingCentral, IaC McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds. More ❯