3 of 3 Genesys Jobs in Slough

Role Title: Genesys Developer Duration: contract to run until 06/11/2026 Location: London, Hybrid working from client office 2 days per week typically Tuesday and Thursday (depending on the alignment with client delivery team). Rate: up to £441 - 533 p/d Umbrella inside IR35 Role purpose/summary As a Genesys Subject Matter Expert (SME … candidate will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging the deep understanding of Genesys technologies and best practices, candidate will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Genesys digital experience (chat implementation experience … is also required. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯