7 of 7 Genesys Jobs in the Thames Valley

Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Demonstrable experience with a range of customer and financial services technologies (e.g., AS400, IBM iSeries, policy administration systems, payment systems, email/SMS gateways More ❯

critical leadership role focused on driving performance, coaching large teams, and delivering exceptional service through advanced technologies and implement best-in-class technologies like Genesys , Salesforce , and Microsoft 365 . Key Responsibilities: Leverage standard global call center metrics to identify gaps and implement strategic improvements. Coach and develop teams to … PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management solutions using O365 tools . Partner cross-functionally to align operations with client expectations and … in senior-level call center management. Deep expertise in managing voice, email, and chat routing to support agents. Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent communication and stakeholder management skills. Knowledge More ❯

travel up to 20% Reporting to: Sr. Director Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self … experience 10+ years’ experience in Contact Center and UC environments 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon More ❯

travel up to 20% Reporting to: Sr. Director Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self … experience 10+ years’ experience in Contact Center and UC environments 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon More ❯

travel up to 20% Reporting to: Sr. Director Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self … experience 10+ years’ experience in Contact Center and UC environments 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon More ❯

travel up to 20% Reporting to: Sr. Director Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self … experience 10+ years’ experience in Contact Center and UC environments 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon More ❯

travel up to 20% Reporting to: Sr. Director Are you a CCaaS Application Architect with a solid understanding of software development and the CXone, Genesys Cloud or Amazon Connect platform? If you love solutioning for enterprise Clients and you have a passion for helping our customers solve for omnichannel, self … experience 10+ years’ experience in Contact Center and UC environments 5 or more years of experience with software architecture and design with the CXone, Genesys Cloud or Amazon Connect platform. Past titles may include Solutions Architect, Systems Architect, Technical Architect. Experience must include: Defining overall CXone, Genesys Cloud or Amazon More ❯